Customer or tenant
Your request
Describe the issue in your words. Your request is saved with the customer, occupant, authorizing owner, payer and technician kept distinct.
Care is in
the follow-through.
Every handoff has a person, a record and a clear next step.
Owner and service desk
A considered plan
The owner or payer authorizes service. The desk reviews coverage, accountable owner, review deadline and a first-visit window.
Technician and service desk
The work in the middle
Field notes and private evidence keep progress visible. When a part is required, the dependency stays open; arrival can prepare one return-visit review task.
Technician and reviewer
A review that matters
The technician submits a checklist with before and after evidence. The desk can request a correction before approving completion and preparing the fictional billing packet.
Customer or tenant
The loop, closed
The customer confirms resolution. The complete record, evidence and reviewed packet remain available to authorized people. No invoice is sent and no payment is collected.
WHAT THE SYSTEM CARRIESLess re-keying.
Less re-keying.
Fewer loose ends.
Saved conversations, a durable parts task, bounded retries, revision checks, decision history and one place for the service packet.
WHAT PEOPLE DECIDEJudgment stays
Judgment stays
with a person.
Service authorization, scope, visit confirmation, completion review and final resolution. AI can draft intake notes when explicitly requested; it cannot diagnose, book or approve.